We are very much aware of the need for a prompt, personal and empathetic approach when our client’s customers are at their most vulnerable following a loss at their home or place of business.

It is imperative to develop an understanding of their business or personal circumstances to enable a tailored and sensitive approach to be adopted on day one. This enables us to provide reassurance and confidence to the customer that all possible measures will be implemented to identify the full extent of their predicament and recommend clear decisions to restore the business or home to normal as soon as practicable, within the scope of the insurance cover in force.

Our investigations will extend to:

  • Cause
  • Policy Cover available
  • Policy and/or legal liability as appropriate
  • Retention of evidence
  • Loss mitigation and recovery measures
  • Any right of recovery against a Third Party

Our Loss Adjusting team is supported by specialists in specific fields, for example Accountants; Engineers and expert contractors for the protection and restoration of fire or water damaged buildings; contents; documents and/or machinery. We have partnership arrangements with a wide range of specialists and approved suppliers to whom we have immediate access in the event of an emergency.

Reporting formats are tailored to individual client requirements and we can provide full traditional reports accompanied by digital photographs; video clips and secure scanned attachments where required, electronically transferred utilising the latest technology.