We are very much aware of the need
for a prompt, personal and empathetic approach when our
client’s customers are at their most vulnerable
following a loss at their home or place of business.
It is imperative to develop an understanding of their
business or personal circumstances to enable a tailored
and sensitive approach to be adopted on day one. This
enables us to provide reassurance and confidence to
the customer that all possible measures will be implemented
to identify the full extent of their predicament and
recommend clear decisions to restore the business or
home to normal as soon as practicable, within the scope
of the insurance cover in force.
Our investigations will extend to:
- Cause
- Policy Cover available
- Policy and/or legal liability as appropriate
- Retention of evidence
- Loss mitigation and recovery measures
- Any right of recovery against a Third Party
|
